Latest posts on the Neko blog

A thermostat for loyalty with the mercury bursting out the top at 100% for Neko Salon Software.

SALON LOYALTY PROGRAMS. WHY YOUR SALON NEEDS ONE.

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Loyal clients are the bread and butter of your business so why not reward them for coming back. A successful loyalty program helps to increase your profits and encourages your clients to stay loyal. How so? Well, read on, because if you want to improve your client retention rate and increase profits, you've come to the right place.
a woman with tape over mouth depicting how to use non-verbal language in your salon form Neko salon software.

HOW TO USE NON-VERBAL COMMUNICATION IN YOUR SALON.

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Learning to use non-verbal communication is vital to improving your client relationships in your salon. It is so important that understanding non-verbal communication cues may mean the difference between retaining a client or losing them to your competitor.
Stacks of coins increasing in height for the blog, Upselling and Cross-selling from Neko Salon Software.

UPSELLING AND CROSS-SELLING - THE SALES TECHNIQUES EVERY SALON OWNER SHOULD KNOW.

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Service-based businesses like spas, salons and barbershops are often only focused on improving their profits by providing a great service. However, other opportunities to make a profit are often lost or overlooked. Upselling and cross-selling are sales techniques that every salon owner should use to increase their money making potential.
frustrated women trying to handle a customer complaint.

HOW TO HANDLE CUSTOMER COMPLAINTS IN YOUR SPA, SALON OR BARBERSHOP.

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Handling customer complaints in your spa, salon or barbershop can be an extremely challenging task. Regardless of how great your work ethic, training or staff are, it is inevitable that you will get a few complaints here or there. It's just the nature of the business. Sometimes things go wrong, mistakes are made or customers are just not happy with the outcome. Whatever the situation, this blog will give you some solid strategies to handle customer complaints with ease in your spa, salon or barbershop.
A motivated team holding hands after using Neko salon software

HOW TO BUILD A MOTIVATED SALON TEAM.

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A motivated employee that is actively engaged in a team environment leads to increased productivity and higher levels of output. Satisfied employees lead to less employee turnover, satisfied customers, increased customer retention, a higher standard of work, better work ethic, fewer days off, a willingness to improve and meet goals but most of all a positive and happy work environment.