Latest posts on the Neko blog

frustrated women trying to handle a customer complaint.

How to Handle Customer Complaints In Your Spa, Salon or Barbershop.

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Handling customer complaints in your spa, salon or barbershop can be an extremely challenging task. Regardless of how great your work ethic, training or staff are, it is inevitable that you will get a few complaints here or there. It's just the nature of the business. Sometimes things go wrong, mistakes are made or customers are just not happy with the outcome. Whatever the situation, this blog will give you some solid strategies to handle customer complaints with ease in your spa, salon or barbershop.
A motivated team holding hands after using Neko salon software

How to Build a Motivated Salon Team.

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A motivated employee that is actively engaged in a team environment leads to increased productivity and higher levels of output. Satisfied employees lead to less employee turnover, satisfied customers, increased customer retention, a higher standard of work, better work ethic, fewer days off, a willingness to improve and meet goals but most of all a positive and happy work environment. A disengaged unmotivated employee may actually work against your goals to increase your business. These employees may display behaviour that is less productive, may have a negative influence on co-workers, promote conflict, have more missed workdays, waste time, drive customers away, and negatively affect your customer retention.

10 Reasons Laser, Beauty and Injectable Clinics need Neko

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If you own a business in the laser or injectables clinic industry, go you!! What a great time to be in business. Whether you are just starting out or have an established business, you must understand that competition is fierce. But don't let that scare you, "Competition is a good thing, it forces us to do our best" Nancy Pearcey. So if you want to do your best, I have the answer for you!! Neko Salon Software.

The Key to Mastering Client Consultations

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Client consultations are your first opportunity to build a relationship with your client. Not only are you getting important information about your client, but it is also your chance to convey genuine interest and show your client they are in capable hands. And don’t forget your regular clients, they benefit from a consultation too. Getting a client consultation right can be the difference to between a happy client or a bad outcome. Most poor results are the product of poor communication.

10 Reasons Tattooist and Body Piercing Studios need Neko Booking Software.

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Tattooists and Body Piercers, you need to streamline your business and fast. As you know, Tattoos and Body Piercings have become almost mainstream. These days competition is fierce. The USA alone has more than 20,000 tattoo parlours with numbers growing steadily. Trends in Australia are similar, with tattoos becoming the new norm, especially among women where a whopping 1 in 4 are inked up. So it's definitely time to to get your studio not only looking professional but running smoothly to capitalise on this current trend.