Posts

a woman with tape over mouth depicting how to use non-verbal language in your salon form Neko salon software.

How To Use Non-Verbal Communication in Your Salon.

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Learning to use non-verbal communication is vital to improving your client relationships in your salon. It is so important that understanding non-verbal communication cues may mean the difference between retaining a client or losing them to your competitor.
Stacks of coins increasing in height for the blog, Upselling and Cross-selling from Neko Salon Software.

Upselling and Cross-Selling. The Techniques Every Salon Owner Should Know.

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Service-based businesses like spas, salons and barbershops are often only focused on improving their profits by providing a great service. However, other opportunities to make a profit are often lost or overlooked. Upselling and cross-selling are sales techniques that every salon owner should use to increase their money making potential.
frustrated women trying to handle a customer complaint from the Neko Salon Software blog.

How To Handle Customer Complaints in Your Spa, Salon or Barbershop.

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Handling customer complaints in your spa, salon or barbershop can be an extremely challenging task. Regardless of how great your work ethic, training or staff are, it is inevitable that you will get a few complaints here or there. It's just the nature of the business. Sometimes things go wrong, mistakes are made or customers are just not happy with the outcome. Whatever the situation, this blog will give you some solid strategies to handle customer complaints with ease in your spa, salon or barbershop.
A man holding a gold key in his hands to signify the key to mastering client consultations from Neko Salon Software blog.

The Key to Mastering Client Consultations.

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Client consultations are your first opportunity to build a relationship with your client. Not only are you getting important information about your client, but it is also your chance to convey genuine interest and show your client they are in capable hands. And don’t forget your regular clients, they benefit from a consultation too. Getting a client consultation right can be the difference to between a happy client or a bad outcome. Most poor results are the product of poor communication.
A close up of beard hair with the text "DecemBeard Australia"

Barbers. Why You Should Participate in DecemBeard.

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DecemBeard is relatively new to the fund-raising arena, but is rapidly gaining momentum in all forms of social media. The goal of DecemBeard is to raise awareness and funds for bowel cancer research, as this is the 3rd deadliest cancer in men. As a barber, this charity event is very relevant to yourself, your business and your clientele. Not only does it involve beards… a huge part of your business but also, the target audience is men. So move over Movember, there’s a new kid in town. In this blog, I will also tell you why “doing good” is good for you and your business.