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Salon Customer Experience - Up Your Game!
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Warning! Some salon owners may be offended by this article.
Why? Because I am going to share some of my experiences from a clients point of view and it’s probably not what you want to hear!

Salon Loyalty Programs. Why Your Salon Needs One.
Loyal clients are the bread and butter of your business so why not reward them for coming back. A successful loyalty program helps to increase your profits and encourages your clients to stay loyal. How so? Well, read on, because if you want to improve your client retention rate and increase profits, you've come to the right place.

How To Use Non-Verbal Communication in Your Salon.
Learning to use non-verbal communication is vital to improving your client relationships in your salon. It is so important that understanding non-verbal communication cues may mean the difference between retaining a client or losing them to your competitor.

Upselling and Cross-Selling. The Techniques Every Salon Owner Should Know.
Service-based businesses like spas, salons and barbershops are often only focused on improving their profits by providing a great service. However, other opportunities to make a profit are often lost or overlooked. Upselling and cross-selling are sales techniques that every salon owner should use to increase their money making potential.