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A hand putting time into a piggy bank with money around it for Salon Time Management.

Salon Time Management. How To Make More Time!

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Salon time management is an essential skill for all salon owners or managers to acquire. Learn great ways to increase your available time.
Stacks of coins increasing in height for the blog, Upselling and Cross-selling from Neko Salon Software.

Upselling and Cross-Selling. The Techniques Every Salon Owner Should Know.

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Service-based businesses like spas, salons and barbershops are often only focused on improving their profits by providing a great service. However, other opportunities to make a profit are often lost or overlooked. Upselling and cross-selling are sales techniques that every salon owner should use to increase their money making potential.
frustrated women trying to handle a customer complaint from the Neko Salon Software blog.

How To Handle Customer Complaints in Your Spa, Salon or Barbershop.

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Handling customer complaints in your spa, salon or barbershop can be an extremely challenging task. Regardless of how great your work ethic, training or staff are, it is inevitable that you will get a few complaints here or there. It's just the nature of the business. Sometimes things go wrong, mistakes are made or customers are just not happy with the outcome. Whatever the situation, this blog will give you some solid strategies to handle customer complaints with ease in your spa, salon or barbershop.