a coronavirus COVID-19 Cell for salon Contact tracing.

Effective Salon Contact Tracing.

a COVID-19 Cell for salon contact tracing.

Effective Salon Contact Tracing

Neko makes salon contact tracing easy with helpful features.

Not only can you quickly update your client’s contact details, but your clients can also manage their own information easily.

What Is Salon Contact Tracing?

Salon Contact tracing is the process of identifying people who have been exposed to Covid-19 or any other infectious disease to prevent onward transmission. 

As a business owner, it is important that you gather the details of anyone frequenting your business due to the Covid-19 pandemic.

For effective salon contact tracing, your salon business needs to gather up-to-date contact details from all clients. In the event of an exposure to Covid-19, you are then able to alert all clients successfully.

Why is Salon Contact Tracing important?

Salon Contract tracing is a critical tool to prevent the spread of Covid-19. Prompt identification of potential exposures to the virus will help to identify positive cases early.

Early identification leads to quicker isolation and reduces further spread.  

Early Covid-19 identification helps your community control the spread and also reduces the negative impact on businesses.

What Salon Contact Tracing Details Do You Need?

Record the name, phone number, email address, and residential address of all clients arriving in your salon.

If you already have these details, be sure to confirm that these contact details are current.

Furthermore, don’t forget to take the details of any maintenance workers spending time in your salon too.

If you are checking the temperature of your clients upon arrival, recording the temperature readout may also be helpful in the event of a future positive Covid-19 case. 

Salon Contact Tracing With Neko.

Client Card and Client Details.

Neko has fully customisable client cards that are quick to use and easy to access. 

Update your client’s contact details by typing in their name or phone number to search the Neko database for your client.

Here is a short video on how to search for an existing client. 

You can also easily add a new client or update an existing client by giving them a tablet or iPad upon arrival.

You can use a customised questionnaire to capture the client’s details and Neko will instantly update the client’s card.

This excellent Neko feature saves you time and minimizes human errors. Furthermore, your salon business will appear much more professional than using a paper questionnaire on a clipboard.

Update Client Contact Details Via SMS or Email.

With Neko, you can send an SMS to all your clients, requesting them to update their contact details.

Simply include a link to the client login page where your client can easily update all their details. Not only is this great for Covid-19 contact tracing, but you can be sure all your marketing and promotional SMS campaigns are getting to your client.

Before setting up your campaign, you need to ensure you have sufficient credits. To learn how to check this, click here

Here is an SMS example requesting updated contact details.

Hi Jessica,

This is Sandy from Elanté Creations. Have your details changed since your last visit?

If you would like to check or update your details, please click on the link provided to update your information.


We want to be sure you don’t miss out on any of our exciting upcoming promotions.

kind regards,


Use Social Media Channels or Your Webpage.

Make sure you have the Neko booking button on all your social media channels and also your website.

Through the online booking button, your clients can update their details.

If you haven’t set up your online bookings yet, what are you waiting for? Online bookings are fantastic for business, and you will never miss a booking opportunity again. Plus, you can customise your online bookings to your liking.

To learn how to customise your online bookings, click here.

Use SMS Appointment Reminders.

SMS appointment reminders are another great way to gather contact details from clients.

You can provide a link in your SMS where clients can fill out a customised questionnaire or update contact details. These details are saved automatically by Neko to the client’s card. It’s that easy! To learn how to set up your SMS reminders, click here

If you require your clients to use santitiser upon entry or undergo a temperature check, you can also provide these instructions in your SMS appointment reminder.

A woman updating contact details via SMS for salon contact tracing.


Salon Contact tracing is an essential requirement for all businesses with prolonged personal contact.

Keeping up to date client contact details benefits everyone.

In the event of an exposure to Covid-19, you can immediately alert your client to get tested.

Furthermore, informing your clients also helps protect the spread to family and friends of your client.

If you have any questions regarding how to use any of Neko’s fantastic features, feel free to contact customer support.

If your Salon isn’t already using Neko Salon Software, its time to get on board.

Why not try it for yourself. Sign up today for a free 14-day trial. https://www.getneko.com/free-trial/

Already using another software system? No worries, we will migrate all your data into our system so you are ready to go. 

Neko Salon Software is the simple and affordable key to making your business brilliant.

No hidden fees, no contracts and great pricing.