frustrated women trying to handle a customer complaint from the Neko Salon Software blog.

How To Handle Customer Complaints in Your Spa, Salon or Barbershop.

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Handling customer complaints in your spa, salon or barbershop can be an extremely challenging task. Regardless of how great your work ethic, training or staff are, it is inevitable that you will get a few complaints here or there. It's just the nature of the business. Sometimes things go wrong, mistakes are made or customers are just not happy with the outcome. Whatever the situation, this blog will give you some solid strategies to handle customer complaints with ease in your spa, salon or barbershop.
A motivated team holding hands after using Neko salon software

How to Build a Motivated Salon Team.

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A motivated employee that is actively engaged in a team environment leads to increased productivity and higher levels of output. Satisfied employees lead to less employee turnover, satisfied customers, increased customer retention, a higher standard of work, better work ethic, fewer days off, a willingness to improve and meet goals but most of all a positive and happy work environment.
A woman getting a laser treatment with a clinic that uses Neko Salon Software.

10 Reasons Laser, Beauty and Injectable Clinics Need Neko.

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If you own a business in the laser or injectables clinic industry, go you!! What a great time to be in business. Whether you are just starting out or have an established business, you must understand that competition is fierce. But don't let that scare you, "Competition is a good thing, it forces us to do our best" Nancy Pearcey. So if you want to do your best, I have the answer for you!! Neko Salon Software.
A man holding a gold key in his hands to signify the key to mastering client consultations from Neko Salon Software blog.

The Key to Mastering Client Consultations.

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Client consultations are your first opportunity to build a relationship with your client. Not only are you getting important information about your client, but it is also your chance to convey genuine interest and show your client they are in capable hands. And don’t forget your regular clients, they benefit from a consultation too. Getting a client consultation right can be the difference to between a happy client or a bad outcome. Most poor results are the product of poor communication.
A tattooist working on an image with a pencil, with text "spend more time doing what you do best" from Neko Salon Software.

10 Reasons Tattooist and Body Piercing Studios Need Neko Booking Software.

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Tattooists and Body Piercers, you need to streamline your business and fast. As you know, Tattoos and Body Piercings have become almost mainstream. These days competition is fierce. The USA alone has more than 20,000 tattoo parlours with numbers growing steadily. Trends in Australia are similar, with tattoos becoming the new norm, especially among women where a whopping 1 in 4 are inked up. So it's definitely time to to get your studio not only looking professional but running smoothly to capitalise on this current trend.
A lady with her hand on her forehead looking frustrated because she has forgotten her appointment and has become a salon No-show.

10 Ways To Reduce Salon No-shows.

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There is nothing more frustrating than waiting around for a No show. Not only is your valuable time being wasted, but the financial impact on your business can be significant. It's important in any service business to know how much No shows are costing you. Putting a monetary value on this problem gives you more incentive to take action.
A display of pretty fireworks to celebrate the new year from Neko Salon Software.

Business Goal Setting for 2019.

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Congratulations! You've made it through another year. Owning a business is hard work and it's easy to take your eye off the ball. That's why the New Year is a great time to start rethinking your business goals and plan ahead. Here are some tips to help ensure your business goals for 2019 lead to growth and increased success.
A close up of beard hair with the text "DecemBeard Australia"

Barbers. Why You Should Participate in DecemBeard.

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DecemBeard is relatively new to the fund-raising arena, but is rapidly gaining momentum in all forms of social media. The goal of DecemBeard is to raise awareness and funds for bowel cancer research, as this is the 3rd deadliest cancer in men. As a barber, this charity event is very relevant to yourself, your business and your clientele. Not only does it involve beards… a huge part of your business but also, the target audience is men. So move over Movember, there’s a new kid in town. In this blog, I will also tell you why “doing good” is good for you and your business.
3 pairs of feet in Christmas socks with Christmas lights in the background for the blog, Christmas media marketing unwrapped, from Neko salon Software.

Christmas Social Media Marketing Unwrapped.

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December is an excellent time of the year to increase your exposure on social media. Why?