Posts

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The Top 10 Strategies To Increase Salon Client Retention.

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Client retention is the single most important driver of growth in your salon business. By implementing the strategies discussed in this article, you will increase your salon client retention and ensure long term business growth.
Two woman fighting with a third woman looking on with fear.

Salon Drama. How to Manage Staff Conflict.

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Are you experiencing ongoing dramas in your salon? Do you need to learn how to effectively manage staff conflicts? Well, you've come to the right place! Unfortunately, every workplace in every industry is rife with bickering employees. With a sprinkling of different personalities, ages, races, religion, there are sure to be some basic disagreements. But throw in a pinch of competition, a handful of stress, and a busy schedule, and you have a Petrie dish for growing drama and conflict.
A woman with long blonde hair and a crown with her arms folded looking stern but beautiful

The Hairstylist and the 7 most difficult clients.

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Once upon a time, there was a hard working hairstylist who ran a thriving salon. She enjoyed her work and loved engaging with her clients…..well, most of them anyway. There were some clients who would occasionally ruin her day and disrupt the harmonious salon environment she worked so hard to achieve.
A lady with grass hair with text "5 ways to get your salon into the green scene." by Neko Salon Software.

How To Get Your Salon into the Green Scene.

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A salon owner, a butcher and an Irishman all walk into a bar. What on earth do they all have in common? Well..the earth of course! No matter who you are or what you do, we all have to live in and help repair our beautiful planet. It’s world environment day today (5th June), so this is a great time to have a good think about how your spa, salon or barbershop is impacting the environment. Waste is a huge environmental issue in the salon industry. So many of our products are detrimental to the environment and contribute to exorbitant amounts of landfill. Many things that can be recycled are simply thrown away without a thought.
A woman looking like she is procrastinating with the caption "do it now"

Is Procrastination Impacting Your Salon Business?

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Salon owners may find themselves delaying important projects such as marketing campaign, paying bills and doing taxes, cleaning, repairs or attending to the dreaded piles of paperwork. By nature, most salon professionals whether they are hairstylists, barbers or nail artists prefer to focus on the creative side of work and may find the business tasks tedious, overwhelming or boring.
A thermostat for loyalty with the mercury bursting out the top at 100% for Neko Salon Software.

Salon Loyalty Programs. Why Your Salon Needs One.

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Loyal clients are the bread and butter of your business so why not reward them for coming back. A successful loyalty program helps to increase your profits and encourages your clients to stay loyal. How so? Well, read on, because if you want to improve your client retention rate and increase profits, you've come to the right place.
a woman with tape over mouth depicting how to use non-verbal language in your salon form Neko salon software.

How To Use Non-Verbal Communication in Your Salon.

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Learning to use non-verbal communication is vital to improving your client relationships in your salon. It is so important that understanding non-verbal communication cues may mean the difference between retaining a client or losing them to your competitor.
Stacks of coins increasing in height for the blog, Upselling and Cross-selling from Neko Salon Software.

UpSelling and Cross-Selling. The Techniques Every Salon Owner Should Know.

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Service-based businesses like spas, salons and barbershops are often only focused on improving their profits by providing a great service. However, other opportunities to make a profit are often lost or overlooked. Upselling and cross-selling are sales techniques that every salon owner should use to increase their money making potential.
frustrated women trying to handle a customer complaint from the Neko Salon Software blog.

How To Handle Customer Complaints in Your Spa, Salon or Barbershop.

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Handling customer complaints in your spa, salon or barbershop can be an extremely challenging task. Regardless of how great your work ethic, training or staff are, it is inevitable that you will get a few complaints here or there. It's just the nature of the business. Sometimes things go wrong, mistakes are made or customers are just not happy with the outcome. Whatever the situation, this blog will give you some solid strategies to handle customer complaints with ease in your spa, salon or barbershop.
A man holding a gold key in his hands to signify the key to mastering client consultations from Neko Salon Software blog.

The Key to Mastering Client Consultations.

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Client consultations are your first opportunity to build a relationship with your client. Not only are you getting important information about your client, but it is also your chance to convey genuine interest and show your client they are in capable hands. And don’t forget your regular clients, they benefit from a consultation too. Getting a client consultation right can be the difference to between a happy client or a bad outcome. Most poor results are the product of poor communication.