Posts

A hand holding a large magnet pulling people towards it.

The Top 10 Strategies To Increase Salon Client Retention.

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Client retention is the single most important driver of growth in your salon business. By implementing the strategies discussed in this article, you will increase your salon client retention and ensure long term business growth.
A lady with grass hair with text "5 ways to get your salon into the green scene." by Neko Salon Software.

How To Get Your Salon into the Green Scene.

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A salon owner, a butcher and an Irishman all walk into a bar. What on earth do they all have in common? Well..the earth of course! No matter who you are or what you do, we all have to live in and help repair our beautiful planet. It’s world environment day today (5th June), so this is a great time to have a good think about how your spa, salon or barbershop is impacting the environment. Waste is a huge environmental issue in the salon industry. So many of our products are detrimental to the environment and contribute to exorbitant amounts of landfill. Many things that can be recycled are simply thrown away without a thought.
A thermostat for loyalty with the mercury bursting out the top at 100% for Neko Salon Software.

Salon Loyalty Programs. Why Your Salon Needs One.

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Loyal clients are the bread and butter of your business so why not reward them for coming back. A successful loyalty program helps to increase your profits and encourages your clients to stay loyal. How so? Well, read on, because if you want to improve your client retention rate and increase profits, you've come to the right place.
a woman with tape over mouth depicting how to use non-verbal language in your salon form Neko salon software.

How To Use Non-Verbal Communication in Your Salon.

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Learning to use non-verbal communication is vital to improving your client relationships in your salon. It is so important that understanding non-verbal communication cues may mean the difference between retaining a client or losing them to your competitor.
frustrated women trying to handle a customer complaint from the Neko Salon Software blog.

How To Handle Customer Complaints in Your Spa, Salon or Barbershop.

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Handling customer complaints in your spa, salon or barbershop can be an extremely challenging task. Regardless of how great your work ethic, training or staff are, it is inevitable that you will get a few complaints here or there. It's just the nature of the business. Sometimes things go wrong, mistakes are made or customers are just not happy with the outcome. Whatever the situation, this blog will give you some solid strategies to handle customer complaints with ease in your spa, salon or barbershop.
A motivated team holding hands after using Neko salon software

How to Build a Motivated Salon Team.

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A motivated employee that is actively engaged in a team environment leads to increased productivity and higher levels of output. Satisfied employees lead to less employee turnover, satisfied customers, increased customer retention, a higher standard of work, better work ethic, fewer days off, a willingness to improve and meet goals but most of all a positive and happy work environment.
A man holding a gold key in his hands to signify the key to mastering client consultations from Neko Salon Software blog.

The Key to Mastering Client Consultations.

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Client consultations are your first opportunity to build a relationship with your client. Not only are you getting important information about your client, but it is also your chance to convey genuine interest and show your client they are in capable hands. And don’t forget your regular clients, they benefit from a consultation too. Getting a client consultation right can be the difference to between a happy client or a bad outcome. Most poor results are the product of poor communication.
A lady with her hand on her forehead looking frustrated because she has forgotten her appointment and has become a salon No-show.

10 Ways To Reduce Salon No-shows.

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There is nothing more frustrating than waiting around for a No show. Not only is your valuable time being wasted, but the financial impact on your business can be significant. It's important in any service business to know how much No shows are costing you. Putting a monetary value on this problem gives you more incentive to take action.
A close up of beard hair with the text "DecemBeard Australia"

Barbers. Why You Should Participate in DecemBeard.

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DecemBeard is relatively new to the fund-raising arena, but is rapidly gaining momentum in all forms of social media. The goal of DecemBeard is to raise awareness and funds for bowel cancer research, as this is the 3rd deadliest cancer in men. As a barber, this charity event is very relevant to yourself, your business and your clientele. Not only does it involve beards… a huge part of your business but also, the target audience is men. So move over Movember, there’s a new kid in town. In this blog, I will also tell you why “doing good” is good for you and your business.